Process
A process built so you never have to just trust us.
Nine stages, each with a defined output. You always know what’s happening, what it costs and what comes next.
Inquiry
Every inquiry is logged and answered with a booking link. No back-and-forth.
Booking link + CRM
Discovery
A 30-minute call to understand the problem, the users and what success looks like.
Structured brief
Scope
We write the scope in plain language, including what is explicitly out of scope.
Written scope
Proposal
One fixed price, a milestone schedule and a note on optional ongoing support.
Proposal doc
Contract & deposit
Short contract covering scope, IP ownership and change orders. Work starts when the deposit clears.
E-sign + invoice
Build
Short cycles in a private repository with a live staging link you can open any time.
Git + preview deploys
QA & review
A written QA checklist per milestone, then two rounds of revisions included.
QA checklist
Launch & handover
Go-live, recorded walkthrough, documentation and transfer of code and accounts.
Walkthrough video
Support
Optional retainer for maintenance and new features, on a predictable monthly fee.
Retainer
How this differs from the usual.
Billed by the hour, open-ended
One fixed price, agreed up front
Account manager between you and the builder
Direct access to the people building it
Vague scope, surprise change requests
Written scope and priced change orders
See it when it’s “done”
Live staging link at every milestone
Code and accounts stay with the vendor
You own the code, repos and accounts